Betinia Casino Privacy Policy

At Betinia, we respect your privacy and are fully committed to protecting the personal data you share with us. This Betinia Casino privacy policy explains what information we collect when you visit our site, register an account, place a bet, or use our services, why we collect it, and the rights you have over your own data. Betinia is operated by Maltix Limited (registration number C96904), a company registered in Malta and licensed by the Malta Gaming Authority under licence MGA/B2C/486/2018, issued 20 December 2018 and valid through 12 December 2028. For sportsbook services offered to residents of the Republic of Ireland, we operate under registration 1020269 with the Office of the Revenue Commissioners. Our registered offices are located at Quad Central, Q3 Level 3, Triq l-Esportaturi, Zone 1, Central Business District, Birkirkara CBD 1040, Malta, and at Level 2, Suite 2, The Phoenix Business Center, Triq il-Ferrovija c/w Triq Regjonali c/w Triq Il-Blata L-Kahla, Santa Venera SVR 9022, Malta.

Information We Collect

When you complete Betinia register steps or use our platform, we collect several categories of information necessary to provide our services, verify your identity, and comply with anti-money laundering and licensing obligations.

• We collect identity data such as your full name, date of birth, nationality, and government-issued identification submitted during verification.
• We collect contact details including your email address, phone number, and residential address, which you provide when you complete your Betinia login credentials and profile.
• We collect financial data, including deposit and withdrawal history, payment card details, and e-wallet information used when you make a Betinia deposit or request a Betinia withdrawal.
• We collect technical data, such as your IP address, device type, browser version, and information generated when you access our Betinia casino app or use our platform through a desktop browser.
• We collect gameplay data, including your betting history, session duration, game preferences across our Betinia slots and Betinia live casino products, and interactions with promotional offers.
• We collect communications data whenever you contact our customer support team via live chat or email.

How We Use Your Personal Data

We use the information we collect to operate Betinia Casino safely and lawfully, and to improve the experience we offer to every registered player.

• We use your data to create and manage your account, process your Betinia casino login sessions, and authenticate your identity.
• We use your financial data to process deposits, manage withdrawals, and detect fraudulent or suspicious transactions.
• We use your data to administer our Betinia bonus programmes, apply any Betinia promo code or Betinia bonus code you redeem, and calculate wagering requirements accurately.
• We use behavioural data to personalise promotional communications, including offers related to Betinia free spins, cashback, and our VIP loyalty programme.
• We use your information to comply with our licensing obligations to the Malta Gaming Authority, conduct responsible gambling checks, and prevent underage access.
• We use aggregated data to produce internal reports and improve the performance of our Betinia casino app and website.

Legal Basis for Processing

Our processing of personal data is grounded in applicable data protection law, including the General Data Protection Regulation. We rely on the performance of our contract with you when you register and use our services, our legitimate interests in preventing fraud and improving our platform, our legal obligations as a licensed operator, and, where required, your explicit consent for marketing communications.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to recognise your device, remember your preferences, and analyse traffic across our site. Cookies also help us secure your Betinia casino login and remember the currency, language, and settings you have selected. You can manage or disable cookies through your browser settings, although doing so may limit certain features of our platform. Further details are available in our separate cookie policy.

Sharing Your Information

We do not sell your personal data. However, we may share information with trusted third parties strictly for the purposes described in this policy.

• We share data with payment providers such as Visa, Mastercard, Skrill, Neteller, Jeton, and MuchBetter to process your Betinia deposit and withdrawal transactions.
• We share data with identity verification providers to confirm your age and identity as required by law.
• We share data with game and platform providers, including Pragmatic Play, Play'n GO, Microgaming, and Hacksaw Gaming, to the extent necessary to deliver casino and live casino content.
• We share data with regulatory authorities, including the Malta Gaming Authority, when legally required.
• We may share data with professional advisers, auditors, and law enforcement agencies where necessary to comply with legal obligations.

International Data Transfers

Because we operate across multiple regulated markets, your data may be transferred outside the European Economic Area. Where this occurs, we ensure appropriate safeguards are in place, such as standard contractual clauses, to protect your information to the same standard required under EU law.

Data Retention

We retain your personal data for as long as your account remains active and for a further period afterwards as required by anti-money laundering regulations, licensing conditions, and other applicable laws. Financial records related to any Betinia deposit or Betinia withdrawal are typically retained for a minimum of five years following account closure.

Your Rights

Depending on your jurisdiction, you have certain rights regarding the personal data we hold about you.

• You have the right to request access to the personal data we hold about you.
• You have the right to request correction of inaccurate or incomplete data.
• You have the right to request erasure of your data, subject to our legal retention obligations.
• You have the right to object to or restrict certain processing activities, including direct marketing.
• You have the right to data portability where technically feasible.
• You have the right to withdraw consent at any time where processing is based on consent.

To exercise any of these rights, you may contact our support team at support@betinia.com, available 24/7 via live chat and email.

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. Customer funds are held in designated accounts separate from company operating funds, providing additional protection in the unlikely event of insolvency. We continuously review our security practices across our website and our Betinia casino app to safeguard your information.

Marketing Communications

We may send you marketing communications about new promotions, our Betinia casino bonus offers, or updates related to our loyalty programme, where you have consented to receive them. You can withdraw this consent at any time by adjusting your account preferences or contacting our support team directly.

Children and Minors

Our services are intended solely for individuals who meet the applicable legal age requirement in their jurisdiction. We do not knowingly collect personal data from minors, and we take verification steps to prevent underage registration or access to our platform.

Changes to This Policy

We may update this privacy policy periodically to reflect changes in our practices, technology, legal requirements, or other operational needs. We encourage you to review this page regularly to stay informed about how we protect your data.

Contact Us

If you have any questions about this privacy policy or how we handle your personal data, please contact our support team at support@betinia.com. We are here to assist you 24/7 in multiple languages, including English, French, Finnish, Polish, Hungarian, Croatian, and Portuguese.